Your Vanilla Prepaid Card is automatically activated when you purchase it, so no separate activation process is normally required. Once you receive the card, sign the back of it.

No, Vanilla Prepaid Cards are not designed for cash withdrawals.

Yes, you can use your Vanilla Prepaid Card for eligible online purchases.

An online transaction may be declined even when your card has enough available funds because of security measures. You can try using the card with another online merchant and make sure the card information, including the security code, is entered correctly.

No. Vanilla Prepaid Cards cannot be used for recurring billing or automatic recurring payments.

The funds on your card do not automatically expire when the physical card reaches its expiration date. If your card still has an available balance when it expires, contact Customer Care to request a replacement card so the remaining funds can be accessed.

An Activation Fee may apply when you purchase the card. In addition, transactions made in a foreign currency are subject to a 2.5% foreign exchange service fee. Other fees may depend on the specific card terms.

Contact Customer Care as soon as possible if your card has been lost or stolen. You may need to provide your card number and other identifying information before a replacement can be issued.

You can check your available balance by accessing your card account through the Manage Card section or by calling the Customer Care number shown on the back of your card.